Frequently asked
questions.

No. Zarbaft provides personal quotations after reviewing the design, sourcing feasibility and your requirements. You will receive the price and applicable terms before deciding whether to order.

No. Each enquiry is reviewed individually for sourcing and availability. An order proceeds only after you review and accept a personal quotation and its terms.

Because we choose carefully. Our edit is deliberately small: we look for considered silhouettes, muted palettes and details worth a closer look. Rather than fill the site with pieces we can't stand behind, we show the directions we're confident in. A small selection isn't a limitation. It's the point.

It's worth asking. Because pieces are offered in small numbers and materials vary, availability can change. Tell us which design caught your eye, or describe it in your message. We'll reply with what's currently available, along with similar designs and colours we think you'll like. We can't promise an exact remake until it's confirmed.

Start with our sizing guide. It explains how to take your measurements and prepare the details a maker may need. Sizes can vary between makers, so measurements are a better starting point than a label alone. If you're unsure, message us.

Custom stitching may be possible for selected pieces, subject to confirmation. You can prepare your details using our measurement worksheet. We'll discuss feasibility, fit and the applicable terms before any order is agreed. Return or exchange conditions for custom pieces will be confirmed in writing and remain subject to applicable consumer rights.

That depends on the piece, whether it is ready or requires making, and the destination. We don't publish a standard dispatch promise before arrangements are confirmed. If we can fulfil your request, we'll explain the expected production, dispatch and delivery timeline before you commit.

Tell us your delivery country when you message us. We'll confirm whether shipping can be arranged, the likely cost and any available delivery estimate. International shipments may incur customs duties or import taxes; we'll explain what is known before an order is agreed. Worldwide delivery is not yet confirmed for every destination.

We'll confirm the applicable return and exchange terms before any order is accepted. If an agreed order arrives damaged, defective or different from what was confirmed, contact us promptly with photographs so we can review it. Your statutory consumer rights are not affected. Detailed shipping and returns terms will be published once fulfilment arrangements are finalised.

Zarbaft accepts orders through direct enquiry and personal confirmation. Tell us about your preferences, occasion and the designs you love. We take time to curate a selection around you, refine the details together and confirm the order only when you are satisfied.

Before an order is accepted, we will provide the confirmed price, payment requirements, estimated timeline, delivery arrangements and applicable cancellation and return terms. Payment is discussed personally after your selection is finalised; there is no instant checkout on this website.

Use our message form to tell us which design you're interested in, your preferred size and your delivery country. We'll respond with the options we can confirm.